Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original, sealed packaging.
To start a return, you can contact us at tyler.haut@foodpeople.ca. If your return is accepted, we can discuss the best way to get the product back to us including instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at tyler.haut@foodpeople.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if any item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like bulk items in non-sealed ziplock bags. If you have a quality concern about these products, please get in touch with us at tyler.haut@foodpeople.ca.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Quality Guarantee
We exist to give you the best possible quality food as possible. If you buy something and feel like it is not high quality, we will take it back and offer a full refund. In a situation where returning the product is not possible, we will ask that you dispose of the product and we will issue a refund. Contact us at tyler.haut@foodpeople.ca. to help figure out the best way to return items and compensate you.